How Mail Services handles student packages

Packages should be addressed in the format described below, including the student's mailstop code (MSC).  Failure to follow proper mail addressing procedures may result in service delays or failures. 

Packages arriving for students via USPS, FedEx, and UPS are delivered to the Emory Mail Services facility at 1762 Clifton Road, Suite 1650.  They are received by Emory Mail Services staff, entered into the package tracking system, and delivered to the DUC Mail Center.  Students are then notifed by email that a package is available for pick-up.

Family and friends are strongly cautioned not to send cash, checks, gift cards and any other valuable items via USPS First-Class Mail without taking some extra precautions.  In order to ensure delivery of such items Emory Mail Services recommends the use of a tracking number, certified or other insured process.   The extra services are offered by the USPS and express shipping companies FedEx and UPS.

Please note that, due to local USPS processing procedures, USPS Priority Mail tracking information may be misleading.  The USPS will perform a delivery scan early in the morning before the package has left the USPS facility.  Emory students, parents, faculty, and staff checking USPS.com for package delivery status will be informed that the USPS package has been "delivered" when, in fact, it will be several more hours before the package is actually delivered to Emory.

If packages are received in damaged condition, Emory Mail Services will document and photograph the damage in order to provide this information to the student should they need to file a claim with the delivery company.  In cases of significant package damage, Emory Mail Services may choose to refuse package delivery; this is rare and, should it occur, we will notify the customer of the action taken on their behalf.