Student Mail Policies


In order to ensure a high degree of customer service, Emory Mail Services has developed policies and procedures related to key service areas:

Emory Main and Clairmont Campus - Student Mail and Packages


Addressing Student Mail & Packages


To send mail to a student living in Emory University housing, please follow the appropriate format described below, including the student's mailstop code (MSC). Failure to follow proper mail addressing procedures may result in service delays or failures. 

Student mailstop code (MSC) information must be provided by the student to the sender. Mail Services will not provide this information.




USPS Mail

The USPS delivers Emory University student mail to the Emory Mail Services facility at 1762 Clifton Road several times each day. Each piece of mail is sorted and taken to the Main Campus Mail Center where it is placed in student mail folders. 

Family and friends are strongly cautioned not to send cash, checks, gift cards and any other valuable items via USPS First-Class Mail without taking some extra precautions. In order to ensure delivery of such items Emory Mail Services recommends the use of a tracking number, certified or other insured process. The extra services are offered by the USPS and express shipping companies FedEx and UPS.


Packages

Packages arriving for students via USPS, FedEx, and UPS are delivered to the Emory Mail Services facility at 1762 Clifton Road, Suite 1650. They are received by Emory Mail Services staff, entered into the package tracking system, and delivered to the Main Campus Mail Center. Students are then notifed by email that a package is available for pick-up.

Please note that, due to local USPS processing procedures, USPS Priority Mail tracking information may be misleading. The USPS will perform a delivery scan early in the morning before the package has left the USPS facility. Emory students, parents, faculty, and staff checking USPS.com for package delivery status will be informed that the USPS package has been "delivered" when, in fact, it will be several more hours before the package is actually delivered to Emory.

If packages are received in damaged condition, Emory Mail Services will document and photograph the damage in order to provide this information to the student should they need to file a claim with the delivery company. In cases of significant package damage, Emory Mail Services may choose to refuse package delivery; this is rare and, should it occur, we will notify the customer of the action taken on their behalf.

Emory College - Mail Center Folders (Student Mail Boxes)


All enrolled Emory College students and staff residents in Emory University housing are eligible for a campus mail folder. Students currently studying abroad in an approved program who resided in housing for the previous term are also eligible.

Mail folders are automatically assigned to eligible incoming students by Mail Services in collaboration with Housing. Mid-year transfers in/out are handled as exceptions.

When USPS First Class Mail is received (e.g., a letter from home, birthday card) arrives at Emory for a student it is sorted and placed in the student's mail folder. An email notifying students that they have mail is sent. Students then visit the mail counter and an attendant will hand them their mail. Please note that no email is sent when the student receives advertising or junk mail.

Those ineligible for mail folders may, when availability permits, rent a mail folder for $10 per month. Rental fees may be paid by cash, check or credit and debit card. To rent a mail folder please contact Mail Services by phone at 404-727-6172 or by email at studentmailservices@emory.edu.

If a student or mail folder renter leaves Emory/Oxford or becomes ineligible for a mail box for any reason, e.g., graduation, disqualification, resignation, the mail folder assignment will be terminated at the end of the month in which he or she left Emory. Rentals will not be prorated.

Mail & Package Handling for Oxford College Students


Addressing Student Mail & Packages


To send mail to a student living in Oxford College housing, please follow the appropriate format described below, including the student's mailstop code (MSC). Mailboxes are not assigned to commuter students. Failure to follow proper mail addressing procedures may result in service delays or failures. 

Student mailstop code (MSC) information must be provided by the student to the sender. Mail Services will not provide this information.



USPS Mail

The USPS delivers Oxford College student mail to the Oxford College Mail Center daily from Monday to Friday. Each piece of mail is sorted and placed in student mail boxes. 

Family and friends are strongly cautioned not to send cash, checks, gift cards and any other valuable items via USPS First-Class Mail without taking some extra precautions. In order to ensure delivery of such items Emory Mail Services recommends the use of a tracking number, certified or other insured process. The extra services are offered by the USPS and express shipping companies FedEx and UPS.


Packages

Packages arriving for students via USPS, FedEx, and UPS are received by Emory Mail Services staff and entered into the package tracking system. Students are then notified by email that a package is available for pick-up.

If packages are received in damaged condition, Emory Mail Services will document and photograph the damage in order to provide this information to the student should they need to file a claim with the delivery company. In cases of significant package damage, Emory Mail Services may choose to refuse package delivery; this is rare and, should it occur, we will notify the customer of the action taken on their behalf.

Oxford College - Student Mail Boxes

All enrolled Oxford College students and staff residents in Emory University housing are eligible for a campus mail box. Commuters are not eligible.

Mail folders are automatically assigned to eligible incoming students by Mail Services in collaboration with Housing. Mid-year transfers in/out are handled as exceptions.

Mail Fowarding


Mail will be forwarded for a maximum of six (6) months after leaving Emory/Oxford housing. To ensure against delivery delays, mail forwarding requests should be submitted in person at the Mail Center. Students will fill out the required USPS form and the Emory systems will be updated to ensure proper forwarding of mail.

Temporary mail forwarding, e.g., holiday breaks, is effective for up to 30 days.

Customers with Special Needs

Students (as defined by Emory University policies) requiring special assistance are encouraged to contact either Mail Services or Access, Disability Services and Resources.

Communication

All official communication from Emory Mail Services will be sent to students at their Emory email address.

Distributing Flyers

Emory Mail Services regularly receives requests to assist in distribution of flyers or marketing materials to Emory student mail folders. When these requests are received from Emory and student-run organizations, Mail Services will help with the distribution of this material.  

Cards or envelopes individually addressed with the student's name and mailstop code (MSC) are placed in mail folders quickly and without a fee. Flyers and cards not individually addressed may require 48 hours notice and a $100 service fee.